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Having a passion for what you do
From the new hire to the executive manager, we all at HEXONET live and work by one dictum: “Love what you do”. At HEXONET, passionate people drive innovation; passionate people provide outstanding customer service; passionate people make the work environment fun and exciting; and finally, passionate people drive success. HEXONET is always looking for passionate candidates.
Open Positions
Lead Technical Support Representatives – Vancouver, Canada
HEXONET is seeking experienced Technical Support representatives for shift work at our Vancouver support center in Vancouver, BC, Canada.
Shifts available:
Swing shift from 3:00pm to 11:30pm Monday through Friday.
Weekday day shift promotions based upon performance and seniority.
Responsibilities:
- Promptly deliver first-line response and account assistance via incoming phone calls/emails.
- Provide high level of customer service to contribute to client satisfaction and loyalty.
- Offer proactive service and personal attention to provide a superior customer service experience.
- Technical troubleshooting will include a variety of issues with name servers and domain registration.
- Other research revolves around proprietary program problems, domain and email forwarding, and website development issues.
- Investigate API errors, domain setup procedures, and registry specific requirements.
- Client Care duties involve accounting discrepancies, renewal issues, whois updates, domain management, client complaints, reseller services, transfer questions.
Requirements:
- Minimum 2 years technical call center experience.
- Experience in Domain Name, Web Hosting, or ISP industry preferred.
- Troubleshooting experience with DNS, email programs or web browsers very helpful.
- Website Development, HTML or FrontPage skills a plus.
- Willingness to learn new technologies.
What we Offer:
- Competitive Salaries
- 2 weeks PTO/vacation, 4 sick days and 4 personal days
- Medical, dental, and vision
How to Apply
Applications must be made via email with resume and cover letter to careers@hexonet.net. Please no phone calls
